SHIPPING POLICY

We provide free shipping across India on all orders.

Currently, we accept prepaid orders only. Cash on Delivery (COD) is not available.

7-DAY EASY EXCHANGE OR REFUND

Customers may request an exchange or refund within 7 days of receiving the product.

Exchange requests are subject to the availability of the required product, size or colour. If a suitable replacement is unavailable, the purchase amount will be refunded to the original payment method.

RETURN CONDITIONS

To qualify for an exchange or refund:

• The item must be unused, unworn and unwashed.
• The original tags must remain attached.
• The item must be returned in its original packaging.
• The product must not be damaged, altered or stained after delivery.
• An unboxing video is required for damaged, defective or incorrect-product claims.

COURIER CHARGES

If the customer receives a damaged, defective or incorrect product, SS Quality Hub will bear the applicable return and replacement courier charges.

For size, colour or preference-based exchanges, the customer must pay the return courier charge. SS Quality Hub will dispatch the replacement product without an additional delivery charge.

REFUND PROCESS

Refunds will be processed after the returned product has been received and inspected. Approved refunds will be sent to the customer’s original payment method.

To request an exchange or refund, please contact SS Quality Hub with your order details within 7 days of delivery.